Terms of use
www.belleessential.com is owned and operated by Belle Essential, a Firm incorporated under the laws of India. Your use of the Website and services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If you transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with Belle Essential and these terms and conditions including the policies constitute your binding obligations, with Belle Essential. For the purpose of these Terms of Use, wherever the context so requires “You” or “User” shall mean any natural or legal person who has agreed to become a buyer on the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. www.belleessential.com allows the User to surf the Website without registering on the Website. The term “Firm”, “We”, “Us”, “Our” shall mean Belle Essential. When You use any of the services provided by Us through the Website, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you. It is incumbent upon You to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms of Use, We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website. All disputes are subject to Gurugram, Haryana jurisdiction.
ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.
Cancel, Return and Refund Policy
Customer can cancel an order through a cancellation request, until before the order is dispatched for shipping. Refund for prepaid orders shall be processed via the same mode as payment within 10 days of cancellation.
Products ordered, can be returned through return & refund request, within 2 days of taking delivery under the following circumstances:
- Wrong item delivered.
- Damaged Parcel – This requires receiving Proof of Delivery (POD) to be given to the courier that is marked as “Damaged”, in case you choose to take delivery of a damaged parcel.
Delivered items may not be eligible for return or refund under below circumstances:
- Change of mind.
- If the item has been taken out / removed / opened from its packaging.
- If the return request is not made within 2 days of taking delivery, with the above mentioned valid reason for return
Refund amount for prepaid orders will be processed through same mode as payment within 10 working days of receiving back the parcel. For Cash on Delivery (COD) orders, the refund will be processed within 10 working days of receiving back the parcel and bank details for funds transfer via email. The decision and extent of refund (full or partial) in case of return shall be decided by the Firm based on the circumstances of return and the Firm’s decision on the matter shall be final.
Shipping Policy
We normally ship out the parcel within 1-2 working days upon receiving the order and try to deliver it within 3-7 working days, barring exceptional circumstances.
Shipping charges
Shipping charges are categorized into three zones – Local, Regional and National, depending on the shipping address with reference to our warehouse locations:
- Local – Within the same pin code as the nearest warehouse location
- Regional – Bordering States to nearest warehouse location State
- National – Rest of India
A nominal cash handling charge is levied on Cash-On-Delivery payment mode.
