Who we are
Our website address is: https://belleessential.com.
For us privacy for our valued customer is very important. We strongly believe that the personal information of our customers should not be shared with a third party without the prior consent or request from the customer. Privacy is the right of an individual and at Belle Essential, information of the customer such as contact number, email, address, etc. is used only for internal purpose and not for sale. Your contact information is stored in our database and is only used to contact you during the course of registration and business with us for sharing the status of your orders and there after for announcement of our latest arrivals and other information, should you choose to subscribe to it. We at Belle Essential condemn unauthorized reach and misuse and/or disclosure of the personal information of the customer and we have strict guidelines and high security features to prevent the same. Any changes in our ‘Privacy Policy’ will be posted here on the website.
Visitor to our website may please take a note that your name, email address and other personal information submitted on our website may be stored on other platforms like our server log files, which also receives general information such as IP address, cookies, etc. For the financial transactions by credit card Belle Essential uses a third party secure payment gateway and the credit card details are ‘not stored’ with Belle Essential, instead the information is securely stored and encrypted with Visa/MasterCard Smart Cookies.
Cookies
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. We use ‘Cookies’ to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
What we collect and store
While you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: We’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order.
- Respond to your requests, including refunds and complaints.
- Process payments and prevent fraud.
- Set up your account for our store.
- Comply with any legal obligations we have, such as calculating taxes.
- Send you marketing messages, if you choose to receive them.
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 2 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
Order information like what was purchased, when it was purchased and where it should be sent, and customer information like your name, email address, and billing and shipping information. Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
Payments
We accept payments through third party secure payment gateways. When processing payments, some of your data will be passed to them, including information required to process or support the payment, such as the purchase total and billing information.
Please see the respective payment gateway Privacy Policy for more detail.
